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Patient Services

Frequently Asked Questions

Who can come to Valley Community Clinic to be seen by a doctor?              

Valley Community Clinic** serves uninsured men, women, children and patients enrolled in the following programs:

  • FPACT/CDP (Mammograms)
  • CHDP (Children)
  • Healthy Way L.A. 
  • Managed Care: MediCal, Healthy Families, Healthy Kids 

**Unfortunately due to lack of funding, there are periods when we are unable to see new patients. General Medical services are particularly affected. If this occurs, we ask for your understanding. Securing adequate funding for all our medical services is a constant concern.

All tax-deductible contributions to the Clinic, however small, are absolutely vital to the Clinic's mission of serving those in need of health services. If you would like to support us, please click here for our donation form.   

How much will it cost me to see a doctor?
While most services are provided on a sliding scale or are free depending on the particular service provided, others are provided at a set fee. This means that your fee is dependent on your income and family size, and the services you are accessing.  Proof of income and address required. 

What about prescriptions?
Valley Community Clinic has an on-site dispensary, so prescribed medications are also on a sliding scale.

Does the Clinic provide services for people of all ages?
Yes, we see patients of all ages, from newborn and up, including prenatal services.

Where is Valley Community Clinic located?
Valley Community Clinic is located at 6801 Coldwater Canyon Avenue (corner of Vanowen), in North Hollywood. The nearest bus lines are: the 165 which runs on Vanowen, and the 167 which runs on Coldwater.

Do I need an appointment? 
Please call in advance for an appointment:

How do I make an appointment?

To make an appointment please call: 
General Medical 818-763-8836 between 8:00am - 5:00pm M-F, or the departments listed below at their individual numbers.
 

When is the Clinic open?
Different services have different hours, and the times listed below are subject to change:


*MEMBER SERVICES: (818) 763-8836 ext. 1600
Monday - Wednesday: 8:00am - 4:00pm
Thursday: 8:00am - 7:00pm
Friday: 8:00am - 4:00pm
Saturday: 8:00am - 12:00 noon

*PRIMARY MEDICAL CARE: (818) 763-8836 
Monday, Tuesday, Wednesday & Friday: 9:00am - 5:00pm
Thursday: 9:00am-8:00pm

*FAMILY PLANNING/WOMEN’S HEALTH CARE: (818) 763-8836 
Monday – Friday: 9:00am - 5:00pm

*DENTAL: (818) 301-6377 
Monday - Friday:  8:00am - 5:00pm

*PEDIATRICS: (818) 763-8836
Monday - Friday: 8:00am - 5:00pm
Saturday: 8:00am - 12:00 midday

*OPTOMETRY: (818) 764-7047 
Monday - Friday:  8:00am - 4:00pm
Closed 12 midday - 1:00pm

*INDIVIDUAL & FAMILY COUNSELING: (818) 763-2084 
Monday – Saturday

*ANONYMOUS & CONFIDENTIAL HIV ANTIBODY TESTING: (818) 763-8836 
Monday  - Thursday: 9:00am - 7:00pm
Friday: 9:00am - 5:00pm
Saturday: 11:00am - 3:00pm

*HIV+ EARLY INTERVENTION PROGRAM: (818) 301-6314 
Call for an appointment

*TEEN CLINIC: Toll-Free Teen Clinic #
1-888-763-4070 
www.teen411.com
www.jovenes411.com

Monday: - Wednesday: 4:00pm-8:00pm - Teen Clinic (reproductive health services)
Tuesday: 3:00pm - 7:00pm - Teen Clinic (reproductive health services)
Wednesday: 10:00am - 5:00pm - Primary Care
Wednesday: 4:00pm - 8:00pm - Teen Clinic (reproductive health services)
Thursday: 10:00am - 5:00pm - Primary Care
Friday: CLOSED

Saturday: 11:00am-3:00pm - Teen Clinic (reproductive health services)

How far ahead of time do I make an appointment?
Depending on the reason for your visit, same day, 24 hours - 6 weeks. 
Gynecological appointments can be made up to 6 weeks in advance.
Counseling appointments are made within a week.


ALL APPOINTMENTS ARE GIVEN ON A FIRST COME FIRST SERVE BASIS.

How long can I expect to wait in the lobby for my appointment?
Visits to Valley Community Clinic for general medical appointments typically last about 1.5 hours from check-in to check-out.

What languages are spoken at the Clinic?
English & Spanish

What if I'm having a medical emergency?
Valley Community Clinic is NOT an urgent care facility. If you are having a medical emergency, please call 911 or go to the nearest hospital.


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